General Terms and Conditions

Booking 

1. With this registration offers the customer (in the following called “tenant”) Tobago Sunrise (in the following called “lessor”) the binding completion of the hiring contract. Subject to this contract is the temporary tenancy of a holiday accommodation in Tobago. The lessor is acting as a broker between hotel- villa- or resort management on the one side and the tenant on the other side.

2. The registration can be taken by the lessor written or oral. The lessor is confirming the acceptance of the offer with a reservation confirmation. If the reservation confirmation is different from the given registration, the contract is not valid. The tenant has to confirm any new proposals.

3. The rental (charge) is resulting from the price list on the internet by the time the contract was made. The lessor has the right to correct the charge, if the previous calculation was incorrect. The lessor has the right to require a prepayment of the rental (charge) after the conclusion of the contract. The prepayment of 25% is payable on the day after receiving the reservation confirmation. The balance has to be paid at least 30 days before the beginning of the tenancy. The tenant has to inform the lessor if he did not receive the confirmation at the promised time. The tenant has to pay a deposit if the lessor is requiring any.

4. The lessor guarantees the service proclaimed on the internet page and the connected reservation confirmation. Changes of the reservation form need a written confirmation. The tenant is allowed to cancel the contract at any time. If the tenant is cancelling the contract or if he does not actually appear in Tobago to rent the object, the lessor can require compensation for his services and expenses. At a cancellation up to 90 days before the beginning of the tenancy 10% of the rental (charge) are becoming due. At a cancellation up to 30 days 50% and at a cancellation under 30 days before the beginning of the tenancy 100% of the rental (charge) are becoming due. This policy also applies if the stay is shortened after check in. The tenant is free to prove in this regard the opposite. For the mentioned point of time of the cancellation the time the lessor is receiving the cancellation is decisive. If the tenant or the lessor can find a substitute tenant, the above mentioned cancellation policy is not valid. Then the tenant has to pay a global charge of US$ 50.

5. The lessor has the duty to consider any changes in the booking if possible. The charge for any booking changes is US$ 50. If the realisation of the contract is not possible, or would be made very difficult, or is in danger because of unpredictable superior force, either tenant or lessor could cancel the contract. If the contract is getting cancelled, the lessor can require compensation for his services and expenses. The lessor is responsible for the quality of the accommodation like promised on the internet. The lessor is able to make any changes concerning the condition of the accommodation, if this is in his interest. The lessor has to clarify any of these changes before accepting the contract.

6. The tenant has the duty to handle the rented object with care. The tenant is liable during the tenancy for every culpably caused damages on the rented object. The tenant has the duty to announce any defect or fault of the rented object immediately. As defect or fault count only these ones which existed already by the time of moving in. The tenant has to make the announcement of defect or fault by himself and to prove the defect. If there is a defect or fault and it is announced immediately, the lessor has the duty to eliminate the defect or fault. If the elimination of the defect or fault is not possible, the lessor has the duty to provide the tenant with an equal accommodation. The lessor is responsible for any potential differences between the rental charges. The tenant has the duty to prevent defects and faults and to keep any potential defects or faults in the context of the law as slight as possible. If the tenant breaks the rule to keep the defect or fault as slight as possible, or if he does not report the defect or fault immediately, the tenant has no demands against the lessor.

7. The lessors responsibility for damages, which are not damage to persons, is limited to the double of the rental charge, as long as the damage is not caused neither willfully or grossly careless. The storage of valuable articles in the rented object is in the responsibility of the tenant. The lessor is not liable for an eventually loss, as long as he is acting neither willfully or grossly careless. The tenant has to make demands against the lessor because of inadequate service during one month after the finalisation of the contract. After this period of time he can only claim any demands, if he was prevented without his fault to keep the time limit of one month. Demands of the tenant come under the statue of limitation after six months. The limitation begins with the day the contract was supposed to end. If the tenant has made demands the limitation is stopped until the lessor answered the demands in a written form. Demands because of personal damage or killing of the tenant come under the statue of limitation after three years.

8. If single provisions of this contract should not be valid, the validity of the other provisions will not be touched.

9. Place of jurisdiction against the lessor is the place of business of the lessor. For suits against the tenant, the place of residence of the tenant will be place of jurisdiction. If the suit is against a tenant, who changed his place of residence in a foreign country after completion of the contract or if the place of residence is not known by the time of filing a lawsuit, the place of jurisdiction will be the seat of the lessor.

Booking